Shipping policy
Shipping Policy
At Saviela, we want your order to reach you quickly and safely. Here's everything you need to know about shipping.
Where We Ship
We currently ship to all addresses within the United States, including Alaska, Hawaii, Puerto Rico, APO/FPO/DPO military addresses, and P.O. boxes. Deliveries to Alaska, Hawaii, U.S. territories, and military addresses may take a few extra days.
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed the next business day. During peak seasons and promotions, processing may take slightly longer.
Delivery Time
Most orders arrive within 7–15 business days from the date your order is placed (processing + transit). Delivery times are estimates provided by our carriers and are not guaranteed; delays may occasionally occur due to weather, carrier volume, or other circumstances outside our control.
| Step | Estimated time |
|---|---|
| Order processing | 1–3 business days |
| Transit | 6–12 business days |
| Total estimated delivery | 7–15 business days |
If we're unable to ship your order within the estimated time, we'll notify you by email and give you the option to cancel for a full refund.
Shipping Rates
Shipping costs are calculated and displayed at checkout before you pay. Any free-shipping offers will be clearly shown on the Site and at checkout.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update. Your order may arrive in more than one package; if so, you'll receive tracking for each.
Incorrect Addresses
Please double-check your shipping address at checkout. If you notice an error, email us within 12 hours of placing your order and we'll do our best to update it. We are not responsible for orders delivered to an incorrect address provided by the customer. Packages returned to us due to an incorrect or incomplete address can be reshipped at the customer's expense.
Lost, Stolen, or Delayed Packages
If your tracking shows "delivered" but you can't find your package, please check with neighbors and your local post office, and wait 48 hours, as packages are sometimes marked delivered early. If it still hasn't arrived, contact us and we'll help you file a claim with the carrier.
If your order has not arrived within 30 days of purchase and tracking shows no further movement, contact us and we will send a replacement or issue a full refund.
Damaged Items
If your order arrives damaged, contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or issue a refund. See our Return & Refund Policy for details.
Questions?
Email us at support@soviela.com and we'll reply within 1–2 business days.